Our shoes are true to size, but we always recommend checking our size guide before purchasing. If you’re between sizes, we suggest sizing up for the perfect fit.

To keep your heels looking their best, store them in a cool, dry place and avoid prolonged exposure to moisture. Wipe clean with a soft, damp cloth and avoid harsh chemicals.

Orders are processed within 1–2 business days. Standard shipping within Australia takes 2–7 business days. Express options are available at checkout.

Yes! We offer international shipping—delivery times and fees will be calculated at checkout.

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return. To be eligible for a return, the item must be unused, unworn, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

We’re so sorry! Please email us at heelsocietyofficial@gmail.com with your order number and photos of the issue—we’ll make it right.

You’ll receive a tracking link via email once your order has shipped. If you haven’t received your tracking info, check your spam folder or contact us.

If you need to change or cancel your order, please contact us ASAP. If your order hasn’t shipped yet, we’ll do our best to help.

Our heels are designed with comfort in mind, featuring padded insoles and quality materials. If you have specific comfort needs, feel free to reach out for personalized recommendations!

We are currently online only. Stay tuned for pop-up events and stockist announcements on our Instagram!

We love working with new people! Please email us at heelsocietyofficial@gmail.com or fill out our contact form to discuss collaborations or wholesale opportunities.